Our Mission
To provide high quality, socially and ethically responsible fundraising services, create income for charities that help those most in need, build community cohesion and support a civil society.
Heading up the Business:
Melvyn Hill – Managing Director
Melvyn has been driving our progress since 2004, bringing huge business acumen and knowledge. Early in his career Melvyn was a researcher and lectured in Economics at Oxford University. In 1974 he moved to Industry, with 10 years at Director Level for UK blue chips, including Grand Met and Imperial Tobacco. He then became a Management Consultant and Director specialising in business recovery of SME’s until he became involved with Insight CCI Ltd in 2004.
Smooth Operations
Mel Smith - Operations Manager
Mel was involved in founding and set up of the business. Mel brought 7 years of successful retail sales management, and she has developed the Operational part of the Business into a high performing and professionally run machine.
Developing the Future
Emma Hutchinson - Business Development Manager
Emma was Insight’s first UK employee, starting as a Supervisor with over 15 year’s Management experience in Financial and Customer Services industries. Emma now looks after Marketing, Product Development, Client Management and Compliance and brings a forward-thinking, creative and people-focussed approach to Insight.
Back Office
Our back office team are specialists maintaining the commercial side of the business, including ELM activities, Compliance and Customer Liaisons Activities. Tim Porter (Financial Controller) manages our finances; External Lottery Management is headed up by Kay Partner (ELM Co-ordinator), supported by Tam Mitchell; and Patrick Wilson runs the crucial IT and Telephony Department.
Sales and QA Team
Gabby Williams (Senior Sales Supervisor), Laurence Brooks (Training and Recruitment Supervisor), Philippa Solomons (Customer Services Supervisor) and Guy Cooper (Sales Supervisor) work with Mel Smith managing all aspects of the Operations including Sales, Verification and QA. All come from strong management or sales backgrounds and are the motivating force behind the Tele-sales side of the business.
Our highly trained Sales Team are the beating heart of our business and fantastic representatives for both Insight and our Clients. From our Calling Head Office in Norwich, our talented Sales Team completes in excess of 60,000 hours of calling per year resulting in one million contacts with prospective supporters. The Team acquires 100,000 new supporters per annum in addition to the invaluable awareness raised in the process. Their success is based on the art of conversation, empathy and understanding with the ability to passionately fundraise for our clients.
New Manila Office:
We've recently been developing a sales facility in Manila to support the fundraising work in the UK, with comparable quality and providing a lower cost service for specialised campaigns and services. It took us a long time to find the right location, but we discovered the Filipinos are dedicated, warm and friendly people who share similar values and speak good English. We are proud of the results that our training and their hard work is achieving.
Want to join our team? Get in touch
Need to speak to one of the Insight Team? - Contact Information