Definitions
- Average Hourly Rate - Applied to an individual operator or room, determined by number of pledges/entries achieved divided by hours calling.
- Benchmark - Target set at a certain level, generally the ‘benchmark’ is the minimum or maximum level of achievement.
- Call Flow - The stages of a call through our Synthesys Predictive Dialler followed by our Agents, includes customer data capture fields, payment fields and scripting.
- Calls in Attention - Calls which have been tried a specified number of times and no connection has been made.
- Campaign - Used to define a piece of work agreed for a client.
How We Charge
Our pricing will always be competitive and fair, and is tailored to your needs based on:
- Data Available
- Size of Campaign
- Product and Service Requirements.
In addition we have a range of easy pricing models which are based on “pay as you go” and even income sharing - so you have very little risk:
- Per calling hour
- Per Acquisition
- Per Contact
- Scaled Percentage of Revenue
- Deferred income spread based on subscription programmes
For more detailed information and ask about our unique No Loss Guarantee - one of our lovely Business Development Team will be happy to arrange a meeting with you - Contact Us
Still not convinced? Call Emma direct on 01603 216197 or Contact Us
